Hi
For a lot of reasons we run OTRS with the ticket number set to the right of the subject:-
Some problem request [REQ#1234567890]
I have noticed that as conversations progress the gap between the subject and the ticket number increases by a space with every reply - so you wind up eventually with:-
RE:Some problem request [REQ#1234567890]
I've set the subject line to ensure there is no space between when the ticket is created - no difference.
Anyone got any ideas?
Incremental spaces in ticket subject
Moderator: crythias