How ID unanswerd survey/ticket

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pituca
Znuny advanced
Posts: 131
Joined: 09 Jan 2013, 02:50
Znuny Version: 5.0.9
Company: OmniRedes

How ID unanswerd survey/ticket

Post by pituca »

Hello Guys,

Happy new year 2013. I would appreciate if someone can explain to me how can I identify to which tickets belong survey links that went unanswered. Lets say my system has send 25 survey links for closed tickets but it shows only 23 has been answered. I need to know those two to what trouble tickets they belong.

Thank you so much in advance.
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
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pituca
Znuny advanced
Posts: 131
Joined: 09 Jan 2013, 02:50
Znuny Version: 5.0.9
Company: OmniRedes

Re: How ID unanswerd survey/ticket

Post by pituca »

Sorry, Im using survey 2.1.5, OTRS 3.1.11
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
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pituca
Znuny advanced
Posts: 131
Joined: 09 Jan 2013, 02:50
Znuny Version: 5.0.9
Company: OmniRedes

Re: How ID unanswerd survey/ticket

Post by pituca »

I would appreciate if someone can help me on this...
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
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