Notify Previous Owners on close ticket

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crons
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Notify Previous Owners on close ticket

Post by crons »

hi!

how can i Notify Previous Owner & Current owner on close of ticket
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jojo
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Re: Notify Previous Owners on close ticket

Post by jojo »

Thats not implemented
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reneeb
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Re: Notify Previous Owners on close ticket

Post by reneeb »

Create a Perl module that implements a ticket event listener. It has to listen to Ticket state updates. When the module is triggered you can search the ticket history for all previous owners and send a notification to them.

A sample EventModule can be found at http://otrs.perl-services.de/stuff/Even ... -1.0.0.opm

You can use "de_opm.pl" from https://github.com/reneeb/OTRS-OPM-Anal ... /de_opm.pl to get the Perl sources
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