ACL for Queue to Limit Available Services

[tnieman]

We currently have an ACL to limit Services based on the CustomerID.

Notes on the code below:
Using OTRS for end clients and internal users
Internal users have their email address as the CustomerID (so that only they can see the tickets they submit).
Internal users shouldn't see the Service 1, Service 2, or Service 3

So we have:

Code: Select all

       $Self->{TicketAcl}->{'ACL-005-Service-Type'} = {
              Properties => {
                 Ticket => {
                   CustomerID => ['[RegExp]^*workforcesoftware.com'],   
             },
    
    
             PossibleNot => {
                     Ticket => {
                             Service=> ['Service 1','Service 2','Service 3'],
    
                     },
             },
         };

I'd like to change this to tie Services to Queues. What do I need to put in place of CustomerID to filter by Queue Name for the ticket? I tried Queue and QueueName, neither one worked.


Thanks for any help you can provide!

Tom

[crythias]

viewtopic.php?f=60&t=11235