Not Getting Escalation Notification

[dushyantmdave]

Dear Team,

I have installed version 3.2 beta 4, and I have created SLA of first time,update time and solution time
but I am not able to get any escalation mail notification.

Also I have created notification event and generic agent but still I am not getting the email of escalation, I am suffering for not getting an email notification.

Thanks & Regards,
Dushyant

[jojo]

please read the INSTALL file and check if all needed conjobs are running

[dushyantmdave]

Hi Jojo,

I have scheduled generic agent every 5 minutes, please guide me that how to schedule notification event and agent escalation event.

Regards,
Dushyant

[dushyantmdave]

Or need any changes in Generic.pm?

[jojo]

yes, you need to remove the # on the job

[dushyantmdave]

I have configured Cronjob properly and now its working fine ...Thanks.