No existing template directory

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Cyro
Znuny newbie
Posts: 9
Joined: 11 Sep 2012, 01:18
Znuny Version: 3.1.9
Real Name: Cyro
Company: Consórcio Ipojuca Interligações

No existing template directory

Post by Cyro »

My logfile is presenting this error message repeatedly.
Jan 15 12:35:31 serv-votrs01 OTRS-CGI-10[4629]: [Error][Kernel::Output::HTML::Layout::new][Line:377]: No existing template directory found ('/opt/otrs/Kernel/Output/HTML/Empresa')!.#012 Default theme used instead.
The how can I solve this?
jojo
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Joined: 26 Jan 2007, 14:50
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Re: No existing template directory

Post by jojo »

change the themes of the affected users to Standard best way)

or create an empty directory: /opt/otrs/Kernel/Output/HTML/Empresa (workaround)
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Cyro
Znuny newbie
Posts: 9
Joined: 11 Sep 2012, 01:18
Znuny Version: 3.1.9
Real Name: Cyro
Company: Consórcio Ipojuca Interligações

Re: No existing template directory

Post by Cyro »

Creating the directory resolved. Thank you.
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