Hello!
I'm using OTRS 3.1.10 and I would like to make some "custom fields" as mandatory, cause I want to let users changing a ticket state only if that field is filled/changed. Is it possible?
Thanks.
How to make a custom field mandatory?
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crythias
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Re: How to make a custom field mandatory?
You can make dynamic fields mandatory in the same place you make them visible within SysConfig.
You can use ACLs to provide possible values based upon values of other fields.
You can use ACLs to provide possible values based upon values of other fields.
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cvieira
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Re: How to make a custom field mandatory?
I think I didn't explain properly what I actually need.
It isn't the "Free Text" I want to make mandatory, but the "Service" and "Service Type" default fields in the "Free Fields" form, for which I can't find any settings. Is this possible?
PS: The only fields I see that is possible to define are the "Free Text" ones [Frontend::Agent::Ticket::ViewFreeText]. Please see the images attached.
It isn't the "Free Text" I want to make mandatory, but the "Service" and "Service Type" default fields in the "Free Fields" form, for which I can't find any settings. Is this possible?
PS: The only fields I see that is possible to define are the "Free Text" ones [Frontend::Agent::Ticket::ViewFreeText]. Please see the images attached.
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crythias
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Re: How to make a custom field mandatory?
the "Service" and "TicketType" default fields in the "Free Fields" form are a yes/no enable on the screen (Default yes). If you want to make it mandatory, you'll need to modify the dtl, specifically the class for the field. As an example, set a dynamic field to mandatory and "View Source" or "Inspect Element" on the page to get a hint on what makes the dynamic field "mandatory"
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cvieira
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Re: How to make a custom field mandatory?
I've tryed your suggestion but nothing appened. What I did was:
--> checked browser with "View Source" for "mandatory tags"
--> cp /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.old
--> vim /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl
[because of "$Include{"AgentTicketActionCommon"}"]
--> vim /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketActionCommon.dtl
--> changed the line with "<label for="ServiceID">$Text{"Service"}:</label>" to "<label class="Mandatory" for="ServiceID">$Text{"Service"}:</label>"
--> system reboot
Well, does OTRS have a setting for making this two fields mandatory?
--> checked browser with "View Source" for "mandatory tags"
--> cp /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.old
--> vim /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl
[because of "$Include{"AgentTicketActionCommon"}"]
--> vim /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketActionCommon.dtl
--> changed the line with "<label for="ServiceID">$Text{"Service"}:</label>" to "<label class="Mandatory" for="ServiceID">$Text{"Service"}:</label>"
--> system reboot
Well, does OTRS have a setting for making this two fields mandatory?
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crythias
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Re: How to make a custom field mandatory?
No. Or else I would have told you to do that.cvieira wrote:Well, does OTRS have a setting for making this two fields mandatory?
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