Hi there,
can you please tell me the correct way to handle attachments? The problem we have is some agents need to send a customer an attachment which is often a zipped .exe/.msi. Naturally this is causing problems when they go to send because the dialog hangs, then fails due to customer's mail server rejecting the mail.
It would be good enough if the customer simply receives a notification that the agent has attached a file to the ticket and that they should log in and download it.
Is the solution to attach the file via a note and then send the customer an email through OTRS afterwards?
Thanks for your help
(SOLVED) Attachment confusion
Moderator: crythias
(SOLVED) Attachment confusion
Last edited by bayerex on 02 Apr 2013, 23:07, edited 1 time in total.
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Attachment confusion
or place it in dropbox and reply with the public link.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask