Hi,
Is there any way to suspend the escalation in OTRS? is it enterprise only feature? Can i add it to my free edition?
Regards,
Hasitha
Escalation Suspend
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reneeb
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Re: Escalation Suspend
You could change the code yourself, become a support customer of xxx and buy the feature add-on or hire someone else...
Hint: The calculation of escalation dates are done in sub TicketEscalationDateCalculation in Kernel/System/Ticket.pm
Hint: The calculation of escalation dates are done in sub TicketEscalationDateCalculation in Kernel/System/Ticket.pm
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otrslanka
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Re: Escalation Suspend
Ah, Great.. Have you done this before? i'm just curious about how does this addon looks like?reneeb wrote:You could change the code yourself, become a support customer of xxx and buy the feature add-on or hire someone else...
Hint: The calculation of escalation dates are done in sub TicketEscalationDateCalculation in Kernel/System/Ticket.pm
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reneeb
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Re: Escalation Suspend
Yes, I have done it for one of my customers...
I thought there is a feature add-on from the OTRS Inc., but in fact there is one from znuny.com: http://znuny.com/en/#!/addons
I thought there is a feature add-on from the OTRS Inc., but in fact there is one from znuny.com: http://znuny.com/en/#!/addons
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de