Hello,
when an agent unlock a ticket, in the field 'agent' still remain his name.
I need that, when a ticket is unlocked or for example the agent change the queue for the ticket, in the filed in which there is his name the sysem will automalically set again 'root@locahost'.
Is there a way to do this?
Thanks in advance,
Stefania
Reset agent name to 'root@localhost'
Moderator: crythias
Reset agent name to 'root@localhost'
OTRS 3.2.9 on OpenSUSE DB: MySQL
Re: Reset agent name to 'root@localhost'
no
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reneeb
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Re: Reset agent name to 'root@localhost'
I assume you mean the field "owner"...
You could write a Perl module that listens to some ticket events and reset the owner.
You could write a Perl module that listens to some ticket events and reset the owner.
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crythias
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Re: Reset agent name to 'root@localhost'
or generic agent ... is it unlocked? set owner to root@localhost.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Reset agent name to 'root@localhost'
Yes, I've made it with genericaagent.
Thanks
Thanks
OTRS 3.2.9 on OpenSUSE DB: MySQL