[solved] Defining dimensions in OTRS 3

[jorjac]

Hello everybody,

I'm using OTRS 3.1.11 and i'm trying to insert a dimension tab in "email new ticket". I know that in this moment I have two possibilities:

I can configure "dynamic fields" or I can add entries in "aditional itsm fields". I have decided to edit "aditional itsm fields" because "dynamic fields" it's hard to configure.

The manual contains general instructions

http://doc.otrs.org/3.1/en/html/adminar ... ields.html

I want to know why in Sysconfig - Core:Ticket:Freetext appears now in "Deprecated" In order to be able to use Core:Ticket:Freetext I need to move it back on Ticket, is it possible to do that?

http://i46.tinypic.com/qxs58z.png

http://oi47.tinypic.com/2py7pzk.jpg (the checkmark is active this means the option is valid or not?)

http://oi49.tinypic.com/2n9i06.jpg

I wanted to insert entries in "aditional itsm fields" dropdown list http://oi50.tinypic.com/6537g4.jpg but when i'm trying o create a new email ticket I can't see the dimensions. Can someone help me with some hints/instructions?

http://oi50.tinypic.com/6537g4.jpg

Thanks,

[jojo]

Freefields were replaced by Dynamic Fields.

Did you setup your dynamic fields via admin console? For activating it the name of the field needs to be in value (not 1 like on your screenshot) and 0,1 or 2 needs to be in value in sysconfig.

Please also read: http://doc.otrs.org/3.1/en/html/dynamic ... ation.html

[jorjac]

Thanks for your reply Jojo.

I want to rename the dynamic fields (one entry). In the manual is stated that "Any modification on field name (not recommended) will need manual a update on the "SysConfig" settings where the field is referenciated." Can you tell me what I need to type/edit in sysconfig in order to obtain this manual update?

Thanks,

[jojo]

on all places where you are referencing on the name of the dynamic field, you also need to change it.

[jorjac]

solved. thanks jojo