Escalation Counter Shows Wrong

[otrslanka]

Hi,

I have setup Escalation timing for different Queues. Some Queues i'm getting the Time counter wrong.

According to the attachment i have configured solution time for 7 days. But in the upcoming events i see it as 24 days. Please help me to sort out this issue.


-Hasitha

[otrslanka]

Refer to the Screenshot

[jojo]

thats correct. In the dashboard the real time is shown. In the config settings it is the working time (as stated there)

[otrslanka]

I haven't set any calender to this Queue. I want it to be escalated in 7 days. But as Up coming events, it takes 24 days. But for other tickets i didn't get like this. How do you say it's correct??

[jojo]

please check your calender configuration (Framework -> Core:Time). The default settings are from 08:00 - 20:59

So it is correct

[otrslanka]

Thanks. I changed that