Problem with GD Graph

Bargou · Post by **Bargou** » 21 Jan 2013, 11:52

Hi All,
i have a problem with Graph Stats,
in fact i choose Graph lines stats format, but when executing the stats we receive this error message :
Message d'Erreur: Run: Please install GD module!

and this is the details :
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Mon Jan 21 11:02:44 2013 Message: Attempt to reload GD/Image.pm aborted. Compilation failed in require at C:/Program Files/OTRS/StrawberryPerl/perl/vendor/lib/GD.pm line 14. BEGIN failed--compilation aborted at C:/Program Files/OTRS/StrawberryPerl/perl/vendor/lib/GD.pm line 14. Traceback (5828): Module: Kernel::Modules::AgentStats::Run (v1.124) Line: 1781 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

In our system GD module is well installed :

C:\Program Files\OTRS\OTRS\bin>perl otrs.CheckModules.pl
o CGI..............................ok (v3.59)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.57)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.22)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.609)
o DBD::mysql.......................Not installed! (Optional - Required to connect to a MySQL database.)
o DBD::ODBC........................ok (v1.22)
o DBD::Oracle......................ok (v1.21)
o DBD::Pg..........................Not installed! (Optional - Required to connect to a PostgreSQL database.)
o Digest::MD5......................ok (v2.39)
o Digest::SHA::PurePerl............ok (v5.70)
o Digest::SHA......................ok (v5.47)
o Encode::HanExtra.................Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.02)
o GD...............................ok (v2.44)
o GD::Text......................ok (v0.86)
o GD::Graph.....................ok (v1.44)
o GD::Graph::lines..............ok (v1.15)
o GD::Text::Align...............ok (v1.18)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP......................ok (v2.27200)
o JSON::XS......................ok (v2.232)
o Locale::Codes....................ok (v3.18)
o LWP::UserAgent...................ok (v6.03)
o Mail::Internet...................ok (v2.08)
o Mail::POP3Client.................ok (v2.18 )
o IO::Socket::SSL...............Not installed! (Optional - Required for POP3 SSL connections.)
o Mail::IMAPClient.................Not installed! (Optional - Required for IMAP TLS connections.)
o IO::Socket::SSL...............Not installed! (Optional - Required for IMAP TLS connections.)
o MIME::Base64.....................ok (v3.08)
o MIME::Tools......................ok (v5.428)
o ModPerl::Util....................Not installed! (Optional - Improves Performance on Apache webservers dramatically.)
o Apache::DBI...................ok (v1.11)
o Apache2::Reload...............Not installed! (Optional - Should be installed on mod_perl based installations to automatically reload changed Perl files and configuration dat
a.)
o Net::DNS.........................Not installed! (Required - use "perl -MCPAN -e shell;" - )
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2030)
o Net::IMAP::Simple::SSL........Not installed! (Optional - Required for SSL connections.)
o Net::SMTP........................ok (v2.31)
o Authen::SASL..................ok (v2.15)
o Net::SMTP::SSL................Not installed! (Optional - Required for SSL/SMTPS connections.)
o Net::SMTP::TLS::ButMaintained.Not installed! (Optional - Required for TLS/SMTP connections.)
o Net::LDAP........................Not installed! (Optional - Required for directory authentication.)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................Not installed! (Optional - Required for PDF output.)
o Compress::Zlib................ok (v2.02)
o SOAP::Lite.......................ok (v0.714)
o version.......................ok (v0.7701)
o Class::Inspector..............ok (v1.25)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP..................ok (v1.29)
o Text::CSV_XS..................ok (v0.67)
o XML::Parser......................ok (v2.36)
o HTTP::Message....................ok (v6.02)
o HTTP::Headers.................ok (v6.00)
o URI..............................ok (v1.59)
o URI::Escape...................ok (v3.31)
o Scalar::Util.....................ok (v1.21)
o Win32::Daemon....................Not installed! (Required - use "perl -MCPAN -e shell;" - For running the OTRS Scheduler Service.)
o Win32::Service...................ok (v0.06)

Thank's for your help.

Brs,