ViewCompose Format

[sputtala]

I've been experimenting with the fields, and basically, this is what I've
been able to reach:

- $QData{"OrigFrom"} -- places the original From part, name and email
- $QData{"To"} -- places the current To part, name and email
- $QData{"OrigTo"} -- gets nothing...

Could anyone help with this please?

Regards
Satyam

[sputtala]

No one knows the answer??

[jojo]

what do you wan't to know?

[sputtala]

By Default OTRS will give the below response format when replying to a ticket

$QData{"Salutation"}
$TimeShort{"$QData{"Created"}"} -
$QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}
$QData{"StdResponse"}
$QData{"Signature"}

but we modified as per my request like below

$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}

From: $QData{"OrigFromName"} [ $QData{"OrigFrom"} ]
Sent: $TimeLong{"$QData{"Created"}"}
To: $QData{"OrigTo"}
Cc: $QData{"OrigCc"}
Subject: $QData{"Subject"}
$QData{"Body"}

but the $QData{"OrigTo"} is not displaying anything. I would like to display the To address of the previous email. Can any one help me in this ??

[reneeb]

If $Data{"To"} is not sufficient, you have to change Perl code (Kernel/Modules/AgentTicketCompose)...

[sputtala]

I have looked at AgentTicketCompose Section but did not get what do change, where to change. Can you please guide me to achieve this task ??

[reneeb]

Search for "OrigFrom" in that file. What to do? I don't know which data you want in "OrigTo".

[sputtala]

For Instance, I got an ticket/email from a@xyz.com and the below are the sample ticket/email details

From: a@xyz.com
To:b@xyz..com
Subject: Sample Test
Date: Some date here

Hello John,

This is the test mail

Regards
John

and we are replying to a@xyz.com, I want the following format/details in body of the ticket

............
....................
..............................
....................................


From: a@xyz.com
To:b@xyz..com
Subject: Sample Test
Date: Some date here

Hello John,

This is the test mail