Customer AD Authentication and Integration Problems

[saqnrobinson]

Hi,

I'm trying to use AD as backend for Agents and Customers login.

I don't have any problem with Agents login(index.pl).

When I try to login a customer (customer.pl) the following message appear:
Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.

Checking the otrs.log file, the following messages appear:
[Tue Jan 22 16:00:03 2013][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: testeotrs (CN=Teste OTRS,OU=OTRS,DC=dedini,DC=com,DC=br) authentication ok (REMOTE_ADDR: 172.25.108.18).
[Tue Jan 22 16:00:03 2013][Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][621] 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece
[Tue Jan 22 16:00:03 2013][Error][Kernel::System::CustomerUser::SetPreferences][506] No such user 'testeotrs'!
[Tue Jan 22 16:00:03 2013][Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][621] 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece
[Tue Jan 22 16:00:03 2013][Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][621] 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece

My code is:

# Agents Auth (OK)
$Self->{'AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '132.10.2.232';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=dedini,dc=com,dc=br';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::GroupDN'} = 'cn=OTRS_Agentes,ou=OTRS,dc=dedini,dc=com,dc=br';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs_admin@dedini.com.br';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'anypwd';
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};

# Agents Sync AD -> DB (OK)
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '132.10.2.232';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=dedini,dc=com,dc=br';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN';
$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'otrs_admin@dedini.com.br';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'anypwd';

$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];

# Customers Auth Seems OK
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '132.10.2.232';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=dedini,dc=com,dc=br';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs_admin@dedini.com.br';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'anypwd';

# Customers Sync something wrong)
$Self->{CustomerUser} = {
Name => 'LDAP Datasource',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '132.10.2.232',
BaseDN => 'dc=dedini,dc=com,dc=br',
SSCOPE => 'sub',
UserDN => 'otrs_admin@dedini.com.br',
UserPW => 'anypwd',
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
CustomerUserExcludePrimaryCustomerID => 0,
AdminSetPreferences => 0,
Map => [
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var'],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var'],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var'],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var'],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var'],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var'],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var'],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var'],
],
};

I've reading about this configuration and I can't find where is the problem.

Could you help me, folks?

TKX.

[crythias]

viewtopic.php?f=60&t=16543
In order to perform this operation a successful bind must be completed on the connection. <--