Changing the status of Closed Tickets

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otrslanka
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Posts: 65
Joined: 27 Feb 2012, 12:22
Znuny Version: 128000
Real Name: Hasitha
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Changing the status of Closed Tickets

Post by otrslanka »

Hi,

Can we change the priority of closed tickets? Will it sends any notifications to sender?

-Hasitha
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jojo
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Joined: 26 Jan 2007, 14:50
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Re: Changing the status of Closed Tickets

Post by jojo »

yes, you can. No it won't send emails to the customer if not configured via notification event...
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