Dependent drop down fields in CustomerTicketMessage.dtl

[leo5nidas]

Hi all

We have to put two drop down dynamic fields in the New Ticket Form for the customers, being the different options of one of them dependent of the option selected on the other. We have edited the CustomerTicketMassage.dtl file in order to achieve it. This is the code we have introduced in the final script section:

<!-- dtl:js_on_document_complete -->
<script type="text/javascript">
Core.Customer.InitFocus();

document.getElementById('DynamicField_Field1').onchange=function() {

while (document.getElementById('DynamicField_Field2').options.length) document.getElementById('DynamicField_Field2').options[0]= null;

switch (document.getElementById('DynamicField_Field1').value ) {
case "1":
document.getElementById('DynamicField_Field2').options[0]=new Option("-","");
document.getElementById('DynamicField_Field2').options[1]=new Option("Hello1","1010");
document.getElementById('DynamicField_Field2').options[2]=new Option("Hello2","1012");

break;
case "2":
document.getElementById('DynamicField_Field2').options[0]=new Option("-","");
document.getElementById('DynamicField_Field2').options[1]=new Option("Hello3","1112");
document.getElementById('DynamicField_Field2').options[2]=new Option("Hello4","1201");
break;

}
}
</script>
<!-- dtl:js_on_document_complete -->

Sadly, this is not working, and we don't know why. We have checked the code and it seems correct.

More strange: There is another javascript function in the same section that makes visible/not visible several dynamic fields depending on the queue selected in the ticket form and it works well.

Please, could you tell us how to make it work?

Thank you in advance and regards.

[leo5nidas]

Please. Could anybody help us? This is important for us, because the secondary drop down list has a lot of values if it is not filtered by the first drop down.

Thank you

[jojo]

use ACLs