Configure gmail

[Electromancer]

Hi,
I got OTRS installed, and where do I go to configure gmail's nmap and smtp settings?

I want to be able to send tickets from my personal email.

Thanks so much.

[crythias]

Warning otrs will delete all your mail.

[Electromancer]

Thanks for replying!

I'm going to use a separate email just for OTRS.

I now have Gmail's POP3S and SMTPS settings in and working fine.

Question: How do I configure so that when a user submits me an email to my gmail account, that it gets forwarded to OTRS ticket list? I think I spelled that right..

[crythias]

It's not a forward. it's a fetch.

How do I configure so that when a user submits me an email to my gmail account, that it gets forwarded to OTRS ticket list? I think I spelled that right..

Tell the user to send it to the other account or copy/paste in the interface.

[Electromancer]

Okay, how do I configure OTRS to fetch from my gmail account every few seconds?

Thanks!

[jojo]

http://doc.otrs.org/3.1/en/html/adminar ... count.html


Don't use it with your personal account, it will fetch all mails!

[Electromancer]

Okay and what steps should I take?

One way is to use a local MTA and the otrs.PostMaster.pl script that pipes the mails directly into the system. Another possibility is the use of mail accounts which can be administrated through the web interface.

--How do I do this?

[jojo]

you can not do this with gmail (without deeper knowledge on operating an email server), you need to use POP3/S or IMAP/S

[Electromancer]

I have Gmail's SMTPS and POP3S settings configured, I can fetch my emails from my personal gmail account into the ticket list.

But how do I make OTRS fetch my emails for me automatically every few seconds?

Thanks a lot jojo.

[crythias]

Read the install instructions about cron.

[Electromancer]

So I'm at the part

Script 3.16. Files needed to create the cron jobs

at here http://doc.otrs.org/3.0/en/html/x545.ht ... figuration

I see

linux:/opt/otrs/var/cron# for foo in *.dist; do cp $foo
`basename $foo .dist`; done

Do I substitute any word in that syntax, because every time I execute that syntax I get the following..

OUTPUT: cp: target `unlock' is not a directory

What am I doing wrong?

[crythias]

Just remove .dist from all the files manually and restart cron per instructions

[Electromancer]

What is the easiest way to do that?

[jojo]

read INSTALL file

[Electromancer]

Okay I will do that, thanks for pointing me their!

Thank you jojo!

[Electromancer]

Okay, I read the entire INSTALL file in /opt/otrs

I am stuck at 11) Cronjobs for the OTRS user:
Here.. shell> for foo in *.dist; do cp $foo `basename $foo .dist`; done
OUTPUT: >
All I see is '>' and nothing happens when I type, so I press [Ctrl]+[C](BREAK) to get out to my normal prompt which is --> [root@host cron]#

So now I decide to follow the wiki page just in case I missed something..etc.
I am at script 3.16 on this page --> http://doc.otrs.org/3.0/en/html/x545.ht ... figuration

And I enter this at the terminal..
linux:/opt/otrs/var/cron# for foo in *.dist; do cp $foo
`basename $foo .dist`; done
OUTPUT: cp: target `unlock` is not a directory

Why is that whole command returning this error? Now what should I try or check?

I am still trying to configure OTRS to fetch emails automatically. I wan't to receive emails in the ticket list that are submitted to my email address.

Thanks in advance.

[Electromancer]

Okay, I did not resolve the issue above with the command syntax output, however I now am receiving fetched ticket emails automatically and each ticket/email takes awhile to show up in OTRS.

Why does it take almost 8 minutes to fetch each new email automatically? I'm just curious.

To your knowledge, can I adjust this behavior so that I can receive email/tickets every minute, or maybe even a few seconds you think?

[jojo]

man cron
man 5 crontab

[Electromancer]

hmmm I will definitely look into that, thanks jojo!

[Electromancer]

Okay, so after doing some reading, I edited this file..
/opt/otrs/var/cron/postmaster_mailbox

# fetch emails every 1 minutes
*/1 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

( I wan't to have emails fetched every minute..)

After saving and rebooting the server, I log back in to OTRS and still takes longer then 1 minute to receive new email tickets.

Am I doing something wrong?

Could I use procmail instead of postmaster_mailbox.pl ? If so, then what exact steps do I need to take?

[jojo]

- check if your change is reflected in the users crontab (if you don't know how to do, ask your linux admin)
- if the change is not reflected, please run "bin/Cron.sh restart otrs" as root
- procmail can not be used with your gmail setup

[Electromancer]

I will do exactly that! Thank's jojo for everything! Really! You pointed me in the right direction always. Kudos for you jojo!

One more thing..

What ports should I open with iptables in CentOS? I turned off the firewall completely in order to view the web console on remote workstations.
Port 80 did not do it..

[Electromancer]

Okay I found the solution after reading the man pages.

# iptables -I INPUT -p tcp --dport 80 -j ACCEPT
# service iptables save

Last time my syntax was off..