PostMaster Filter Management question

[HTLmatthew]

Hello everyone,

I have a question that I'm sure can be answered quite quickly.

I am configuring the system for use for a client whereby we have a number of queues that serve differing purposes. I want to be able to configure it so that:

recipient1@domain.com goes to queue 1
recipient2@domain.com goes to queue 2

At the moment all the incoming emails are being picked up by IMAP just fine but are being put into just one queue, rather than the correct one and I imagine it to be my poor understanding of the syntax required.

All help appreciated.

Matt.

[crythias]

Dispatch by to instead of Queue

[HTLmatthew]

Many thanks for your reply, crythias, but it's a little too short for me to understand.

To confirm, using the GUI, if I have a filter condition "header1" and value 1 >>> to set e-mail headers "header1" being "X-OTRS-Queue" with "value1" being the queue name.

Firstly, is this correct (bottom) and what does the top bit need to be?

Matt

[crythias]

Dispatch is in the postmaster mailbox config. There is no need to use a filter to dispatch by to.

[HTLmatthew]

Ah yes I see now.

But I have about ten different queues with about 15 aliases that I want automatically populating into the right queue (as different staff members do different functions).

Would filtering achieve this?

[crythias]

Would filtering achieve this?

The proper procedure is to add each alias as a System Email in the Admin section.
Each alias can be assigned a queue.
Once this occurs, the PostMaster Mailbox dispatch on To: should work as expected/desired.

Also, once you've established the System Emails, you may want to assign that/a system email to the queue in the Queue's config so email being sent from the queue looks like it's coming from the appropriate email address.