Customer.pl

[tnieman]

We want internal customers that create a new ticket to be able to see the Service drop down and pick a service.
We don't want external customers to see Service drop down when create a new ticket.

Internal users will be identified by have @workforcesoftware.com in their email. I have successfully used "CustomerID => ['[RegExp]^*workforcesoftware.com']," in another ACL.

What would an ACL look like to deny the external customers the Service drop down.


Thanks for any help.


Tom

[crythias]

among other things is to not assign those users services. Or set a blank possible service.

[tnieman]

We just got updated requirements and we will need different fields on the customer.pl page for internal customers versus external customers.

That would be best handled in an ACL wouldn't it?


Tom

[crythias]

Sure

[tnieman]

Can you help me with the object names? or point me to a good reference?

[crythias]

Like I said, don't assign services to those who don't have them.
With acl, that's possible service with blank value.