How to attach a document to an Agent Notification
Moderator: crythias
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elevatedOTRS
- Znuny newbie
- Posts: 7
- Joined: 14 Nov 2012, 23:56
- Znuny Version: 3.1.10
- Real Name: Garrett
- Company: Elevation Church
How to attach a document to an Agent Notification
I have everything setup so that when an email is received it creates and new ticket in the IT::New Hire Queue. From there I get a notification about the ticket that has been created, however I have a new hire checklist that I want to attach to the agent notification. I already have it loaded into "Attachments" however I can only find help on attaching the document to a customer response. Any ideas?
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crythias
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Re: How to attach a document to an Agent Notification
ddt. Host it and apply the link to the document to the template.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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elevatedOTRS
- Znuny newbie
- Posts: 7
- Joined: 14 Nov 2012, 23:56
- Znuny Version: 3.1.10
- Real Name: Garrett
- Company: Elevation Church
Re: How to attach a document to an Agent Notification
Dear Genius,
Thank You
Thank You