Process Ticket Customer Frontend

[ungerma]

Hello community,

how do you create process tickets in the customer frontend (latest OTRS: 3.2.1)? So far, I'm only able to create "normal" tickets...

Cheers, Martin

[jojo]

did you create an process allready?

Please read the fine manual, which can be found on http://doc.otrs.org/3.2/en/html/

[ungerma]

I've already created a process. It works in the agent frontend. I cannot figure out how to create a process ticket from the customer frontend (customer.pl). The documentation does not mention it, but I guess it's possible, because when you create an activity dialog, you can select "Available in: Agent and Customer Interface".

Maybe I'm missing something really obvious?

[jojo]

Customers can not start processes they just can be part of a process started by an agent

[ungerma]

Aha
Thank you for your help!

[Jensito]

Is it possible to implement creating process tickets in the customer frontend in future versions? The possibilities with the new process management are so great.

Our agents are the IT-administrators only, but the ones triggering the processes are all the employees (who exist only as customers). We could handle all ordering requests with comfortable process forms right from the customer frontend. Whereas now, the processes haven't even got a customer defined at creation.

Are there any further plans with the process management?

[jojo]

If there is a sponsor, yes