Hi
When I move a ticket to another queue the status i still "new" I want it to be "open" or "In progress"
Can´t find were to change this.
Thanx for the help
Change queue = Change status?
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crythias
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Re: Change queue = Change status?
The ticket is still new until you respond to the customer through OTRS via email or phone. All you do with a "New" ticket is change the hat that holds the ticket. You didn't address it, so it's still "new".
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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