otrs rpc on linux machine

[tripti_rai2005]

i have installed the otrs on a remote linux machine.i am trying to access the rpc.pl file and i get this error

Firefox can't find the file at http://158.52.196.42/otrs/rpc.pl.
Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.

Could you help me, if there is some different behavior for rpc.pl file on linux machine.

I have another installation of otrs on my local machine, and there i am able to access the rpc.pl file and perform all soap operations.
Please help!

[tripti_rai2005]

Also when i try to perform soap operations from a php file my php file gives me following errors.

Fatal error: Uncaught SoapFault exception: [soap:Client] Application failed during request deserialization: no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187 in D:\wamp\www\update.php:38 Stack trace: #0 D:\wamp\www\update.php(38): SoapClient->__soapCall('Dispatch', Array) #1 {main} thrown in D:\wamp\www\update.php on line 38

[tripti_rai2005]

any help..??
i am not able to run rpc.pl file when otrs installed on unix box!

[jojo]

ist SOAP::Lite installed on the linux server. Can you test it locally on the linux server?

[tripti_rai2005]

Soap lite is installed.

[tripti_rai2005]

Any permissions need to be set?or any changes required to be made in apache ?index.pl as the same location in cgi-bin is accessible, but not rpc.pl..

[tripti_rai2005]

I read somewhere
" In the function SOAP::Transport::HTTP::CGI::handle
when changing sysread( STDIN, $buffer, $length ) to read( STDIN, $buffer, $length ) everything works perfect."

Does this stand true in this case as well?

[jojo]

check apache error log etc, it is not needed to change any code

[tripti_rai2005]

can you please tell me, where is apache error log otrs.log located in linux otrs installation?
i am aware that it is located at OTRS\var\log\otrs.log in windows installation..

[jojo]

please ask the admin of the linux system