Support Assessment - "System Time" vs "Current Timestamp".

[sunil2012]

Multiple questions are arising in my mind every time to solve the performance issue of the OTRS, I am already using the staticdb for tickets and articles as well as archiving the close complaint monthly wise. But still get some time slow.

Overview Support Assessment -:
Database -:
Check "System Time" vs "Current Timestamp".
"There is a material difference (27 seconds) between application server (1360051957) and database server (1360051930) time."

Question1 -: Is the time difference of System Time and current Timestamp affect the OTRS performance?

Webserver
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
Question2 -: Where to check for the CGI Accelerator?

Thanks in Advance.

[jojo]

Webserver (OTRS) and Database Server really need the same time!

For mod_perl, please install it and configure apache to use it

[sunil2012]

Every month I face the time issue of System time & Current Time stamp. Could we fix this issue permanently?

[jojo]

set your servers to use tnp