[HELP] OTRS NPH GENERIC - TICKETGET

[skullz]

Hi all,
Im successfully used two operation in NPH Generic Interface..
TicketCreate and TicketGet operation..

The question is when on TicketGet operation..the operation require TicketID as an main input..
it is possible for me to search the ticket detail by using Ticket Number only??

[jojo]

You need first to use TicketSearch via the Ticketnuber to get the TicketID

[skullz]

You need first to use TicketSearch via the Ticketnuber to get the TicketID

Oooo..lets say i have a form for user to search the ticket..
so basically the process is
TicketSearch operation ----> Submit a ticket number ---> Get output (TicketID) ----> use TicketID on TicketGet operation??..

Thanks..this should fit my needs..