Refresh of the Queue view.

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psybi
Znuny newbie
Posts: 4
Joined: 05 Feb 2013, 12:10
Znuny Version: 3.1.12

Refresh of the Queue view.

Post by psybi »

Hello,

Last week i've updated from 3.1.10 to 3.1.12 but now the Queue view does not automatically refresh anymore.
Is there a way to check the settings so i can figure out how to fix this? Or is this a know bug?

Thanks.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Refresh of the Queue view.

Post by jojo »

check user settings for refresh times
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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psybi
Znuny newbie
Posts: 4
Joined: 05 Feb 2013, 12:10
Znuny Version: 3.1.12

Re: Refresh of the Queue view.

Post by psybi »

It's set to 2 minutes, but it doesn't refresh.
Our team (7 persons) experience the same problem.
We never changed any settings too, i just updated OTRS and ran rebuildconfig and deletecache
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Refresh of the Queue view.

Post by jojo »

check the HTML Source part of the page, there should be a RefreshSeconds in some javascript.

If not:

Javacript enabled?
all files there?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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