Dear Team,
Based on the Ticket Type we select, It should display the services and also based the Service the queue should be displayed.
Can this kind of mapping is possible.
Since i am a newbie in OTRS. Can you please guide on where to look for this and i am using the ITSM module
Type, Service and Queue mapping in OTRS
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crythias
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Re: Type, Service and Queue mapping in OTRS
The ticket type isn't designed for that purpose. Use queues with ACLs.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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