when agent sets his OOO i want all his tickets (locked/owned by agent) to be unlocked.
can i achieve this?
Unlock ticket on set of OOO
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crons
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Unlock ticket on set of OOO
OTRS 3.3.x, Ubuntu, MySql 5.5
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crythias
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Re: Unlock ticket on set of OOO
*all* his tickets? I don't think there's a way to do that within the GUI, but you could generic agent filter owned by x/locked tickets set lock to unlock.
I would assume that this happens infrequently enough that this one-off generic agent is good enough. If it happens frequently, you may want to build a generic agent to do this.
I would assume that this happens infrequently enough that this one-off generic agent is good enough. If it happens frequently, you may want to build a generic agent to do this.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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