How to disable auto-response on ticket

[BenR]

hello,

otrs : 3.2.1

Each time I made an action like :
- add note
- change owner

I receive an email if subject : [Ticket#2013020310000028] New note! (Note)

1. How can I disable the automatic send mail for note, change owner...

2. Is it possible to change the subject, object ... if I can keep an automatic notification ?


Thanks
BenR

[crythias]

if you add a note to someone else's ticket, it's as if you sent an email to the owner of the ticket.
If the ticket is unlocked, all agents with notifications yes and this queue highlighted in my queue preferences will get notification
If you change the owner, the owner with the above settings will get notification.

*you* shouldn't get notifications on things *you* do, but, then if the notifications go to a different email address that you receive, you'll get notifications.

[pgauthier]

I'm also trying to disable these notifications in 3.1.12.

All notifications settings are off in the agent config and everywhere in Sysconfig but these notifications email can't seem to be turned off.