OTRS 3.2 Process Management

[cici6160]

I'm working with the new Process Management feature in OTRS v3.2. I want to create a new article when moving from one action to another and notify additional agents (who are not owner/responsible). The article is being created successfully. However, email notifications are not being sent out. I'm using the ForceNotificationToUserID

Please see screenshot of my config of the transition action.

[jojo]

did you creat a notification event to send out the notification, as I can see no part in your config which will do any sending

[cici6160]

I thought that by adding a note to the ticket that was the 'event' and OTRS would send out an email to the additional user (in my example the user with userid=2). Just like when i would manually add a note to a ticket and the system sends out a notification (which it does). Do you have an example or a suggestion on how I could accomplish having additional users being notified (via email) when moving from one Activity to another in a process? thanks

[cici6160]

Perhaps, I just do not understand the proper use of this module. Can you tell me what "ForceNotificationToUserID' setting is for? I'm looking at this section of the documentation (see sceenshot).