Hi All,
When we create new Tickets, the Agent creating it becomes the Owner automatically.
Is there a way to disable this feature (from Sysconfig) so the Ticket sits in the queue with blank owner until somebody picks it up?
Thanks,
Ticket owner set up automatically
Moderator: crythias
Ticket owner set up automatically
OTRS 5.0.13 on a CentOS system.
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crythias
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Re: Ticket owner set up automatically
kinda, ... you could set the owner to root@localhost and unlock it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Ticket owner set up automatically
Hi,
Thanks for your reply.
I tried this already with no succes. I can't understand why the system automatically assigns the tickets to me when I'm choosing from the interface (Phone New ticket)root@localhost.
Regards,
Thanks for your reply.
I tried this already with no succes. I can't understand why the system automatically assigns the tickets to me when I'm choosing from the interface (Phone New ticket)root@localhost.
Regards,
OTRS 5.0.13 on a CentOS system.