[solved] disable entries in Ticket Information

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jorjac
Znuny newbie
Posts: 40
Joined: 10 Jan 2013, 23:36
Znuny Version: 5.0.13
Real Name: George

[solved] disable entries in Ticket Information

Post by jorjac »

Hi all,

I have tried to disable the entries "Criticality" and "Impact" from Ticket information with no succes. I edited the entry TicketFreeText from Sysconfig but this didn't help me to solve the issue. Can someone help me with other suggestions?

Thanks,
Last edited by jorjac on 09 Feb 2013, 01:02, edited 1 time in total.
OTRS 5.0.13 on a CentOS system.
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jojo
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Re: disable entries in Ticket Information

Post by jojo »

deinstall ITSM Incident and Problem Management Package
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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jorjac
Znuny newbie
Posts: 40
Joined: 10 Jan 2013, 23:36
Znuny Version: 5.0.13
Real Name: George

[solved] Re: disable entries in Ticket Information

Post by jorjac »

solved. thanks
OTRS 5.0.13 on a CentOS system.
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