Upgrading from 3.1.10 to 3.2.1

[hcig]

Hi,

I have been using OTRS 3.1.10. I have now updated to 3.2.1.. The ticketing system is generating tickets and performing all required functions, but I am getting the following system log messages.

Sun Feb 10 10:35:23 2013 error OTRS-otrs.PostMasterMailbox.pl-1 Need TicketID!

Also these messages appear on the log files.

ERROR: OTRS-otrs.PostMasterMailbox.pl-1 Perl: 5.10.1 OS: linux Time: Sun Feb 10 10:35:23 2013

Message: Need TicketID!

Traceback (3105):
Module: Kernel::System::Ticket::Event::MasterSlave::Run (v1.9) Line: 52
Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245
Module: Kernel::System::DynamicField::ObjectType::Ticket::PostValueSet (v1.13) Line: 161
Module: Kernel::System::DynamicField::Backend::ValueSet (v1.77) Line: 484
Module: Kernel::System::PostMaster::NewTicket::Run (v1.90) Line: 246
Module: Kernel::System::PostMaster::Run (v1.92) Line: 386
Module: Kernel::System::MailAccount::POP3::Fetch (v1.11) Line: 201
Module: Kernel::System::MailAccount::MailAccountFetch (v1.20) Line: 424
Module: main::Fetch (v1.11) Line: 182
Module: bin/otrs.PostMasterMailbox.pl (v1.11) Line: 95

ERROR: OTRS-otrs.PostMasterMailbox.pl-1 Perl: 5.10.1 OS: linux Time: Sun Feb 10 10:35:23 2013

Message: Need TicketID!

Traceback (3105):
Module: Kernel::System::Ticket::Event::MasterSlave::Run (v1.9) Line: 52
Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.327) Line: 346
Module: Kernel::System::PostMaster::NewTicket::Run (v1.90) Line: 323
Module: Kernel::System::PostMaster::Run (v1.92) Line: 386
Module: Kernel::System::MailAccount::POP3::Fetch (v1.11) Line: 201
Module: Kernel::System::MailAccount::MailAccountFetch (v1.20) Line: 424
Module: main::Fetch (v1.11) Line: 182
Module: bin/otrs.PostMasterMailbox.pl (v1.11) Line: 95

ERROR: OTRS-otrs.PostMasterMailbox.pl-1 Perl: 5.10.1 OS: linux Time: Sun Feb 10 10:35:23 2013

Message: Need TicketID!

Traceback (3105):
Module: Kernel::System::Ticket::Event::MasterSlave::Run (v1.9) Line: 52
Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.327) Line: 346
Module: Kernel::System::Ticket::Article::ArticleSend (v1.327) Line: 2062
Module: Kernel::System::Ticket::Article::SendAutoResponse (v1.327) Line: 2860
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.327) Line: 403
Module: Kernel::System::PostMaster::NewTicket::Run (v1.90) Line: 323
Module: Kernel::System::PostMaster::Run (v1.92) Line: 386
Module: Kernel::System::MailAccount::POP3::Fetch (v1.11) Line: 201
Module: Kernel::System::MailAccount::MailAccountFetch (v1.20) Line: 424
Module: main::Fetch (v1.11) Line: 182
Module: bin/otrs.PostMasterMailbox.pl (v1.11) Line: 95

ERROR: OTRS-otrs.PostMasterMailbox.pl-1 Perl: 5.10.1 OS: linux Time: Sun Feb 10 10:35:23 2013

Message: Need TicketID!

Traceback (3105):
Module: Kernel::System::Ticket::Event::MasterSlave::Run (v1.9) Line: 52
Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245
Module: Kernel::System::Ticket::Article::ArticleSend (v1.327) Line: 2099
Module: Kernel::System::Ticket::Article::SendAutoResponse (v1.327) Line: 2860
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.327) Line: 403
Module: Kernel::System::PostMaster::NewTicket::Run (v1.90) Line: 323
Module: Kernel::System::PostMaster::Run (v1.92) Line: 386
Module: Kernel::System::MailAccount::POP3::Fetch (v1.11) Line: 201
Module: Kernel::System::MailAccount::MailAccountFetch (v1.20) Line: 424
Module: main::Fetch (v1.11) Line: 182
Module: bin/otrs.PostMasterMailbox.pl (v1.11) Line: 95


Can anyone please help me with this?

Thank You
SK

[jorjac]

Hi,

Try to retype the login credentials in Mail Account Management / Trusted should be on Yes / Dispatching - Dispatching by selected Queue and define/choose an existing a queue.

Regards,

[hcig]

Hi jorjac,

Thank you for the reply. Unfortunately this didn't resolve the issue.

Thank You
SK

[SDYWD]

Hi SK,

I have the same issue having upgraded from 3.1 to 3.2.9. Did you resolve it?