Closed ticket appears in available tickets

[jorjac]

Hello,

I can't understand why the closed tickets appear in the available tickets area . I defined the state closed & acknowledged in Sysconfig (state type - closed). All the new states were configured as is stated here http://doc.otrs.org/3.1/en/html/states-customizing.html

Screenshot here: http://www.sendspace.com/file/pngtvi

Thanks,