How to add more notes type in otrs 3.2.1

[sunil2012]

Hello there,

Currently there are two note type in the dropdown i.e. note-external, note-internal but I want to add more note types. I tried using the Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewNote for Ticket::Frontend::AgentTicketNote###ArticleTypes but didn't get any update on the note page.

Please suggest.

Thanks in advance

[jojo]

you can not add note types. It would always need some changes on the code also