Types in SLA Management

jorjac · Post by **jorjac** » 15 Feb 2013, 00:33

Hello,

In SLA Management OTRS has 7 SLA Types (Availability, Errors, Other, Recovery time, Resolution Rate, Response time, Transaction) unfortunately I couldn't find more details in 3.1 userguide, I really want to know if this Type is really influencing the SLA. I have tested all the types but the result was the same. The important tips are here http://blog.otrs.org/2011/09/22/otrs-ti ... calations/

Can someone help with extra explanations regarding the types?

Thanks,

jojo · Post by **jojo** » 15 Feb 2013, 01:11

The SLA type does not have any effect on the SLA

jorjac · Post by **jorjac** » 15 Feb 2013, 01:31

Thanks for your reply.

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Types in SLA Management

Types in SLA Management

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