Unable to login after upgrade to 3.2.1

Moderator: crythias

Locked
haneesh
Znuny newbie
Posts: 2
Joined: 17 Feb 2013, 08:19
Znuny Version: 3.2.1.01
Real Name: Haneesh
Company: Peekay

Unable to login after upgrade to 3.2.1

Post by haneesh »

OS : Centos 6.2
OTRS : 3.2.1 upgrade

After upgrade i am unable login, root user is also not working. when trying to login browser displays "Session invalid. Please log in again. "


Logs shows
[Error][Kernel::System::AuthSession::DB::CreateSessionID][Line:231]: Unknown column 'data_key' in 'field list', SQL: '#012

Please help to recover the installation. when taking backup it showing normal.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Unable to login after upgrade to 3.2.1

Post by jojo »

Follow exactly the UPGRADING file. Something was missing in your upgrade
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
haneesh
Znuny newbie
Posts: 2
Joined: 17 Feb 2013, 08:19
Znuny Version: 3.2.1.01
Real Name: Haneesh
Company: Peekay

Re: Unable to login after upgrade to 3.2.1

Post by haneesh »

Yes, something was missing, i ran the DB upgrade script manually and now everything normal. The upgrade was done with rpm

Thanks for the help.....
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Unable to login after upgrade to 3.2.1

Post by jojo »

rpm just replaces thes files
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Locked