Add extra column for pending time in Status View

[Lunk]

I've spent a lot of time trying to figure out how to tweak our OTRS system and in the process found lots of interesting things, though i get really confused by the logic in Sysconfig. What i'm trying to achieve is to add an extra column in Agent Tickets StatusView that shows the time left until a Pending time is reached, just like DashboardBackend###0100-TicketPendingReminder Time UntilTime

I've looked everywhere but can't find the right setting. I would really appreciate some help.

[reneeb]

There's no such setting. You have to edit the template file (Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl) and the frontend module...

Please note: When you change the template, you have to provide the TimeUnitl-Information in all modules that use this template: ticket search, queue view, status view. I don't know if that information is already available or not...

[chfr]

My solution (in german):

viewtopic.php?f=35&t=19183