generic agent in web interface doesnot run automatically

[tripti_rai2005]

I have added a job in generic agent to run every 10minutes 00 hours and all days of the week.When i run the job manually it works.But it doenot work automatically according to the period set.Please help.
Is there any other setting that needs to be enabled.??

[crythias]

probably cron.
/opt/otrs/bin/Cron.sh start otrs

this will concat all of the files in otrs/var/cron that do not have a .dist extension.

[tripti_rai2005]

As we can specify or set the Generic agent job to be run viaWeb
interface, do we still need to set up the cron job to run the
GenericAgent.pl?

I had set up one Generic agent job (using web-interface)todelete
the ticket that I had move it to Junk queue every 10:30 am Manday,
withoutsetting up cron job. It seem to me that the job never get
execute by itself asthe pre-config schedule (I can click Run Now to
execute the job manually).

[crythias]

do we still need to set up the cron job to run the
GenericAgent.pl?

Why not try it and see if it answers your question?

[tripti_rai2005]

Okay.So i have configured my cron job.
please answer my one question.Is it possible to run the web generic interface every 10 minutes? No right?
It can be scheduled to run at a particular time on a particular day for example at 10:30am every Monday ,but not every 10 minutes.Please correct me if i am wrong?
My expectation was that by selecting 10 minutes and 00 hours and all days of a week, i should be able to run the generic agent every 10 minutes.

[jojo]

you need to select all minutes, all hours and all days to have it run every ten minutes

[tripti_rai2005]

Thanks a lot.Problem solved.

[kanishk]

Hi

Just confirming the answer mention

Is it resolved by selecting all min, hours and days? I am facing the same issue where the Generic agent is not running from web interface. It is running fine when you run manual.

kanishk

[kanishk]

Hi

i tried selecting all Min, hours and days and still it is not working.

[jojo]

check if your cronjobs are running

[kanishk]

Hi jojo

Yes it is running and i can see that from logs.

What i did this morning, added the logic in GenericAgent.pm inside config folder and Agent started working. However it is not running when i remove.

So i imagine the Generic Agent is looking the config folder instead the Database.

Any idea how to point the generic interface to DB instead writing whole logic in GenericAgent.pm.

Thanks
Kanishk

[kanishk]

Hi all

The solutions for V 3.2.3 is that the Crowntab file is empty in fresh installation. Copy the crowntab file from previous version or Add entries for GenericAgent in CronTab file.

It resolved our issue.

thanks
kanishk