Please help: php soap call error

[hiennguyen]

Hi all, please help me!!!

I used php code to call OTRS webservice GetTicket and got error message:
RESPONSE: 10143811014281979361 looks like we got no XML document

Here is my php code:

Code: Select all

$client = new SoapClient(null, array('location'  => $url,
                                        'uri'       => $uri,      // make sure it's the same as the namespace in network config of the webservice
                                        'trace'     => true,
                                        'style'     => SOAP_RPC,
                                        'use'       => SOAP_ENCODED,
                                        'connection_timeout' => 600)
                                        );

$result = $client->__soapCall($Operation, array(
    new SoapParam($username, "UserLogin"),
    new SoapParam($password, "Password"),
    new SoapParam($tid, "TicketID"),
    new SoapParam("1", "DynamicFields"),
    new SoapParam("1", "AllArticles")

The OTRS version is 3.1.6 (LAMP server), Dutch language.

Thanks for your help,

[hiennguyen]

The cause of error is: there is a ticket has an article with reply.
If I remove this ticket, there is no soap fault anymore.

Is this a bug of OTRS 3.1.6?

Regards,

[jojo]

most likely it is a bug in your PHP script