Include Customer ID in Email Subjects

[kmpfera]

Hi,

By standard, all email replies sent out of OTRS are sent with Subject like: "[Ticket#YYYYMMDD1NNNNNNN] Re: CUSTOMER's ORIGINAL SUBJECT".
I need to include the Queue Name into the subject line of ALL external messages. How can that be achieved?

Unfortunately, I could not find any way to modify the subjects through the Admin page or SysConfig. Only the AutoResponse can be modified, but <OTRS_TICKET_Queue> does not work there.

How can I modify the subject line of EVERY outgoing email (AutoResponse and other)?

Thanks!

[jojo]

Thats not possible for all -EmIals, only for:

- Notifications
- Notifaction (Event)
- Auto Reply

[kmpfera]

Thanks, but I do not need this for internal notifications.
I need the "<OTRS_TICKET_Queue>" name to be part of the Subject in all responses back the customer.
By the way,... even it is configurable there, it does not even work for AutoResponses.

[crythias]

Why does the customer need to know the queue? It's rather irrelevant to the customer.

[jojo]

write it in the Body