is queue escalation time reset where ticket moved

[denbagusjkt]

for now I want to use a queue ticket escalation. Ticket escalation time is reseted on some condition in ticket described at the creation of the queue. but my question is what if the ticket moved from one queue to another queue? Ticket escalation time is reset following a new queue by them or not? or whether the ticket will continue to count time escalation on the ticket queue was first created?

[crythias]

If you want your ticket to keep escalation, assign a service with SLA to it.

[denbagusjkt]

for simplicity to using otrs, i decide to not use sla escalation for the ticket. because ticket not always associated with service or SLA for now. so queue escalation is my best choice. But my problem is, this ticket always move from one queue to another queue and maybe with different queue escalation setting. I confuse how system count for escalation time when the ticket is move from one queue to another queue, and so on?

[crythias]

Me, too.