[Solved] Is there a "Ask for help" feature

Niklaus · Post by **Niklaus** » 21 Feb 2013, 14:37

We've outsourced our customer support and quite often they need to ask for help to solve tickets. Is there any way to send notifications to other agents as well as the ticket owner?

jojo · Post by **jojo** » 21 Feb 2013, 14:41

yes, you can add notes for other agents. You just need to change some settings via sysconfig

Niklaus · Post by **Niklaus** » 21 Feb 2013, 15:40

Thanks, I found it under Ticket -> Frontend::Agent::Ticket::ViewNote or something.

Znuny Open Source Ticketsystem

[Solved] Is there a "Ask for help" feature

[Solved] Is there a "Ask for help" feature

Re: Is there a "Ask for help" feature

Re: [Solved] Is there a "Ask for help" feature