I've installed otrs 3.1.11 for testing purposes and now I'm trying to upgrade to the 3.2.2 version. As the old database was full of test data, I've drop it and executed the installer.pl again to create a new one from scratch.
Apparently the Agent interface is working fine, but when I try to use the Customer interface, the system returns an 'Invalid Session' error. Log shows the following:
Code: Select all
[Thu Feb 21 15:24:53 2013] -e: DBD::mysql::db do failed: Incorrect string value: '\x80\x00\x00\x00\x08C...' for column 'data_value' at row 1 at C:/otrs//Kernel/System/DB.pm line 478.
ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Feb 21 15:24:53 2013
Message: Incorrect string value: '\x80\x00\x00\x00\x08C...' for column 'data_value' at row 1, SQL: 'INSERT INTO sessions (session_id, data_key, data_value, serialized) VALUES (?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?)'
RemoteAddress:
RequestURI: /otrs/customer.pl
Traceback (4700):
Module: Kernel::System::AuthSession::DB::CreateSessionID (v1.72) Line: 333
Module: Kernel::System::AuthSession::CreateSessionID (v1.53) Line: 177
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.72) Line: 282
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.48) Line: 204
Module: ModPerl::RegistryCooker::run (v1.48) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.48) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Thanks.