HI there
i have a strange issue where i cannot install the system monitoring module as the system thinks it is installed
Error Message: Package is not installed, can't upgrade!
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 22 09:10:03 2013 Message: Package is not installed, can't upgrade! RemoteAddress: xx.xx.xx.xx RequestURI: /index.pl?Action=AdminPackageManager;Subaction=InstallRemote;Source=http%3A%2F%2Fftp.otrs.org%2Fpub%2Fotrs%2Fpackages%2F;File=SystemMonitoring-2.4.1.opm;Name=SystemMonitoring;Version=2.4.1;ChallengeToken=91e20a4bf92d2fa5420dacb76f2ba933; Traceback (21451): Module: Kernel::System::Package::PackageUpgrade (v1.142) Line: 619 Module: Kernel::System::Package::PackageInstall (v1.142) Line: 406 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.112) Line: 1484 Module: Kernel::Modules::AdminPackageManager::Run (v1.112) Line: 700 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Basically i need to install this so i can uninstall it as i have another error which is related to this module
Message: Need TicketID!
Traceback (26136):
Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Line: 50
Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245
Module: Kernel::System::Ticket::TicketLockSet (v1.587) Line: 3595
Module: Kernel::System::Ticket::LockSet (v1.587) Line: 7878
Module: /opt/otrs/bin/otrs.UnlockTickets.pl (v1.14) Line: 136
we dont use nagios.
the full story is we had this running on a virtual machine all well and good but i needed to rebuild the host server so i built a physical machine and imported the database over to it. i then ran through the installation (actually was an upgrade as this machine once had this software on before we vitulised it) and updated the modules... everything seemed ok but i relised the FAQ module had removed all of our FAQ's so i re imported the tables from the MySQL dump that i already had. everything seemed ok and working normally until i started to get the need ticket id errors... i thought ah i know how to fix this (we had the same issue on the virtual box) all i need to do is remove the system monitoring module and it will be happy, when i checked the packages it did not show up so i refreshed the repository and noticed that system monitoring as a new package, i then tried to install this thinking that maybe the system was confused with the previous install and if i install this it would sort it out but it appears not to be able to install and lists the above error.
basically what i need to know is how can i get into the system to remove this or make it think it isnt installed so i can reinstall it to then remove it correctly..
hope this makes sense
thanks
jay
unable to install system monitoring
Moderator: crythias