OTRS has been successfully installed on a Window 2008 R2 Server (using the guide below) and is connected up to a separate MS SQL server. New tickets can be created without issue.
http://wiki.otterhub.org/index.php?titl ... _and_IIS_7
The system appears to work fine until I attempt to install the ITSMCore package, where I keep getting the following warning when accessing the package manager:
ITSMCore 3.1.5 - Package not correctly deployed! Please reinstall the package.
Various.pm files are reported as being different.
I have checked the log file and have the following:
I had no issue when installing the GeneralCatalog 3.1.5 or FAQ 2.1.2 packages.-----------------------
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: MSWin32 Time: Fri Aug 17 11:43:29 2012
Message: Can't remove file c:/otrs/var/tmp/CacheFileStorable/DynamicField/20aa1d07d0cc84b17bd7ad64056623ea: Permission denied
Traceback (4040):
Module: Kernel::System::Cache::FileStorable::CleanUp (v1.9) Line: 220
Module: Kernel::System::Cache::CleanUp (v1.21) Line: 234
Module: Kernel::System::Package::PackageInstall (v1.130.2.1) Line: 511
Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.108) Line: 1483
Module: Kernel::Modules::AdminPackageManager::Run (v1.108) Line: 1050
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module: c:\otrs\bin\cgi-bin\index.pl (v1.90) Line: 46
-----------------------
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: MSWin32 Time: Fri Aug 17 11:44:46 2012
Message: ITSMCore-3.1.5: c:/otrs/scripts/test/Service.t is different!
Traceback (1120):
Module: Kernel::System::Package::DeployCheck (v1.130.2.1) Line: 1313
Module: Kernel::Modules::AdminPackageManager::Run (v1.108) Line: 1227
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module: c:\otrs\bin\cgi-bin\index.pl (v1.90) Line: 46
I have also checked the file permissions on the OTRS directory and tried uninstalling/reinstalling the Core package numerous times.
Any help would be appreciated.
Thanks, Dan