Internal Server Error when I press Fetch Email

[aamira]

Hi, Just upgraded my OTRS to 3.2.1. Every thing works perfectly. I was able to get all the configurations into work after the upgrade
BUT
I can't get my email to get working. when ever I click fetch email button under admin > PostMaster Mail Accounts. It gives me a Internal error.

There is no log entry in OTRS log file.

Please help as I have to get it working asap.

[crythias]

There is no log entry in OTRS log file.

"More information ... in the server error log"
This means apache's error log or /var/log/syslog.

[aamira]

Ok! I searched for apache's error log file . I have traced it down and when ever I click FETCH MAIL, this error makes an entry into the Apache error log file.

Please guide me and let me know what needs to be done.

[jojo]

Please read the error! And install the missing PERL modules

you should also run the otrs.CheckModules.pl scripts

[aamira]

Hi , Thanks for the reply.

I ran the checkmodule script and this is the result.

o DBD::Pg..........................ok (v2.18.0)
o Digest::MD5......................ok (v2.51)
o Digest::SHA::PurePerl............ok (v5.81)
o Digest::SHA......................ok (v5.61)
o Encode::HanExtra.................ok (v0.23)
o Encode::Locale...................ok (v1.03)
o GD...............................ok (v2.46)
o GD::Text......................ok (v0.86)
o GD::Graph.....................ok (v1.44)
o GD::Graph::lines..............ok (v1.15)
o GD::Text::Align...............ok (v1.18)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP......................ok (v2.27200)
o JSON::XS......................ok (v2.3)
o Locale::Codes....................ok (v3.24)
o LWP::UserAgent...................ok (v6.04)
o Mail::Internet...................ok (v2.12)
o Mail::POP3Client.................ok (v2.18)
o IO::Socket::SSL...............ok (v1.40)
o Mail::IMAPClient.................ok (v3.31)
o IO::Socket::SSL...............ok (v1.40)
o MIME::Base64.....................ok (v3.13)
o MIME::Tools......................ok (v5.428)
o ModPerl::Util....................ok (v2.000004)
o Apache::DBI...................ok (v1.11)
o Apache2::Reload...............ok (v0.12)
o Net::DNS.........................ok (v0.68)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2034)
o Net::IMAP::Simple::SSL........Not installed! (Optional - Required for SSL connections.)
o Net::SMTP........................ok (v2.31)
o Authen::SASL..................ok (v2.16)
o Net::SMTP::SSL................ok (v1.01)
o Net::SMTP::TLS::ButMaintained.ok (v0.20)
o Net::LDAP........................ok (v0.44)
o Net::SSL.........................ok (v2.85)
o PDF::API2........................ok (v2.019)
o Compress::Zlib................ok (v2.034)
o SOAP::Lite.......................ok (v0.715)
o version.......................ok (v0.88)
o Class::Inspector..............ok (v1.28)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP..................ok (v1.29)
o Text::CSV_XS..................ok (v0.90)
o XML::Parser......................ok (v2.40)
o HTTP::Message....................ok (v6.06)
o HTTP::Headers.................ok (v6.05)
o URI..............................ok (v1.60)
o URI::Escape...................ok (v3.31)
o Scalar::Util.....................ok (v1.23)
o Win32::Daemon....................ok (v20110117)
o Win32::Service...................ok (v0.06)

Seems Like i dont have NET::IMAP::SIMPLE::SSL Installed. Can you please let me know how do I install it in OTRS running on Windows.

[skullz]

on linux, i am referring to linux repo to install missing modules..
However,i also use cpan to install missing modules..
open your command prompt, type

cpan install Net::IMAP::Simple::SSL