Hello,
I want to ask about notification for customer
how to make customer get notification when the ticket moved by agent to another queue ?
no option "move" on the Notification Management
regards
raid1
Notification for Customer
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Notification for Customer
It's not necessary to inform a customer anything that agents do to the ticket. Queue, Priority, State, ... it's irrelevant. Customers just want to know that the ticket is addressed. Queues are for agents.
It doesn't matter to a customer what hat holds the ticket.
It doesn't matter to a customer what hat holds the ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Notification for Customer
I see,crythias wrote:It's not necessary to inform a customer anything that agents do to the ticket. Queue, Priority, State, ... it's irrelevant. Customers just want to know that the ticket is addressed. Queues are for agents.
It doesn't matter to a customer what hat holds the ticket.
I just want to know if there are option to do that
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Notification for Customer
There is. Notification event.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
alexus
- Znuny wizard
- Posts: 383
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Notification for Customer
TicketQueueUpdate as event.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Re: Notification for Customer
crythias wrote:There is. Notification event.
It works,alexus wrote:TicketQueueUpdate as event.
Thank you