Hi
After having upgraded from OTRS 3.0.11 to 3.2.2, I have an with regards to sorting columns
If I for instance press the "State" column, it does not sort the list as expected, but gives me a list like this (as an example)
new
new
....
open
....
awaiting customer reply
....
new
new
This was not an issue in 3.0.11
Any ideas?
-- Erwing
<Solved> Sorting columns in QueueView 3.2.2
Moderator: crythias
<Solved> Sorting columns in QueueView 3.2.2
Last edited by Erwing on 26 Feb 2013, 15:30, edited 1 time in total.
OTRS 3.2.2 on CentOS - mySQL
<Solved> Re: Sorting columns in QueueView 3.2.2
Figured this one out - it was a SysConfig setting
Ticket::Frontend::AgentTicketQueue###PreSort::ByPriority
Set this to "No" and all was good
Ticket::Frontend::AgentTicketQueue###PreSort::ByPriority
Set this to "No" and all was good
OTRS 3.2.2 on CentOS - mySQL