<Solved> Sorting columns in QueueView 3.2.2

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Erwing
Znuny newbie
Posts: 16
Joined: 03 Jan 2011, 15:40
Znuny Version: 2.4.5

<Solved> Sorting columns in QueueView 3.2.2

Post by Erwing »

Hi

After having upgraded from OTRS 3.0.11 to 3.2.2, I have an with regards to sorting columns

If I for instance press the "State" column, it does not sort the list as expected, but gives me a list like this (as an example)
new
new
....
open
....
awaiting customer reply
....
new
new

This was not an issue in 3.0.11

Any ideas?

-- Erwing
Last edited by Erwing on 26 Feb 2013, 15:30, edited 1 time in total.
OTRS 3.2.2 on CentOS - mySQL
Erwing
Znuny newbie
Posts: 16
Joined: 03 Jan 2011, 15:40
Znuny Version: 2.4.5

<Solved> Re: Sorting columns in QueueView 3.2.2

Post by Erwing »

Figured this one out - it was a SysConfig setting

Ticket::Frontend::AgentTicketQueue###PreSort::ByPriority

Set this to "No" and all was good
OTRS 3.2.2 on CentOS - mySQL
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